Collection Agency CMS
The Problem
Debt collectors manually tracking accounts, leading to missed follow-ups and high operational overhead.
The Challenge
Designing a secure, multi-tenant system that processes sensitive debtor financial records while scaling Twilio text notifications without rate limit throttling.
The Solution
Custom CMS with automated debtor tracking, scheduled SMS/email reminders, and real-time analytics dashboards.
Technical Architecture
Django REST Framework backend powering a decoupled React client. Asynchronous tasks managed via Celery and Redis to handle automated messaging queues.
Key Results & ROI
35% higher recovery rates, 20+ hours saved per week.
Client Value & Business Impact
Allowed agents to manage 3x more accounts concurrently by automating outbound collection follow-ups.
Lessons Learned
Implementing database indexes on debtor account status queries reduced database CPU load by 60% during bulk status updates.