Michael Briones
Software Developer | Automation Specialist | IT Systems Engineer
Professional Summary
Results-driven Software Developer and Automation Specialist with 5+ years of comprehensive experience in IT development, system automation, and technical infrastructure. Expert in engineering scalable solutions using Python and VB.NET, streamlining business workflows through intelligent automation, and managing complex database environments. Proven ability to lead technical projects from conception to deployment, significantly enhancing operational efficiency and system reliability.
Work Experience
Software Developer & IT Systems Engineer
Summit Collection & Allied Services Inc.
- •Architected and deployed advanced automation scripts and software solutions using Python and VB.NET, reducing manual workloads and increasing processing speed across core business units.
- •Led the optimization of data architecture, designing high-performance SQL schemas and stored procedures that handle large-scale datasets with minimal latency.
- •Strategized and implemented enterprise-level disaster recovery and database backup protocols, ensuring 100% data integrity and business continuity.
- •Managed end-to-end SDLC for internal applications, driving technical requirements and delivering robust, user-centric tools for debt collection and reporting.
- •Oversaw complex network and system performance, proactively resolving infrastructure bottlenecks to maintain 99.9% system uptime.
IT Technical Support
Cybersoft Content Services Inc.
- •Spearheaded first-level technical support, consistently achieving a 95% customer satisfaction rating by resolving complex OS and hardware issues.
- •Launched an internal knowledge base system, which reduced average ticket resolution time by 20% and empowered users with self-help resources.
- •Facilitated technical onboarding and training for new hires, accelerating their time-to-productivity and ensuring seamless integration into the company's IT environment.
- •Authored comprehensive technical documentation, improving the overall reliability and maintainability of internal IT systems.
Intern IT Support
National Kidney Transplant Institute
- •Assisted hospital staff in resolving technical issues, ensuring minimal disruption to critical healthcare operations.
- •Deployed and configured specialized medical software, contributing to the seamless integration of technology into patient care workflows.
- •Provided on-site support for medical imaging systems and assisted in the implementation of security protocols to safeguard patient data.
Skills
Programming & Frameworks
Databases & Design
Automation & IT Systems
Tools & Methodologies
Education
BS Information Technology
Access Computer College
2015 – 2019 | GPA: 3.3
High School Graduate
Claro M. Recto High School
2011 – 2015
Languages
Key Project Implementations
Collection Agency System
Led maintenance and development focusing on user-friendly Windows Forms. Implemented features that reduced critical task response time by 25% and enhanced user satisfaction by 20%.
Company Website & Portal
Developed and maintained a robust, scalable web application. Designed responsive user interfaces and integrated interactive features using JavaScript, improving overall site accessibility and engagement.